Merger Information

Belmont Health Centre & Enterprise Practice

Intended Merger

Patient Information

February 2021

 

Dear Patient,

This is a historical moment for both our practices and we are pleased to announce that we are planning to merger into a single practice.

Over the last few years, new developments within general practice and the pandemic have changed the way we deliver care to our patients in an unprecedented manner. The landscape of delivery of care is changing rapidly throughout the country as we speak.  The government’s five-year forward plan for general practice would encourage practices to work jointly and collaboratively within the primary care networks and beyond to achieve and reap the benefits of economies at scale in primary care.

After months of regular meetings and discussions all the partners have decided to start a new and exciting future journey with Dr Sado’s practice. We must say it is a privilege to collaborate with such an experienced, caring and dedicated GP in our community who is probably the longest-serving member in our centre.

As a bigger organisation we will be more sustainable, more attractive to recruiting new clinicians and be able to increase opportunities for clinical and non-clinical staff which will in turn result in better patient care for all our patients; the exact ethos of our practice.

 

Benefits of a Merger

  • Better services for patients across both practices:
    • Increased access to both male and female GPs
    • Greater choice of when and where to see a GP, Nurse Practitioner, Nurse or Healthcare support workers
    • Improved quality of services we deliver
    • A more resilient and consistent service because we can share staff and resources across both practices
    • A single way to access services at both practices
  • Opportunities for partnership working and innovation
    • Chance for GPs to develop their skills within the wider community
    • Staff experience and knowledge to be shared across both practices
    • Improved training opportunities
    • Wider Community engagement

-Team at Belmont Health Centre-

 

GP Practice Merger – Patient Questions and Answers

 

The following questions and answers have been prepared to assist the patients of Belmont Health Centre & Enterprise Practice.

 

  1. When will the merge take place?

It is anticipated that the merge will take place by 1st April 2021, subject to all regulatory approvals and following a period of engagement with patients and all the staff who are employed by both of the GP practices.

  1. Will I still be able to make an appointment to see my usual doctor or nurse?

Yes.  We very much value all of the one-to-one relationships our patients have with our doctors and nurses.  It is therefore expected that merging practices will further increase our ability to provide you with continuity of care and access to your usual doctor and/or nurse.

We also expect to be able to reduce the need for locum doctors.

  1. Will I still be able to make appointments at my usual doctors’ surgery?

Yes. We will continue to provide daily appointments to see doctors, nurses and healthcare support workers.

In addition to these appointments, we will also be offering Klinik online consult which is a convenient way to communicate with a GP 24 hours a day via the practice website. This is a really popular service where you are asked the same questions that a GP would ask in a face-to-face appointment. Your answers are then reviewed by a GP and you will receive a response from the practice by the end of the next working day, with advice about what needs to happen next. This could be a phone call, a face-to-face appointment, a prescription or a referral to another service.

  1. Will my usual surgery opening times stay the same?

Yes. We are not currently anticipating any changes to our core opening times.  In terms of the extended hours service we hope to offer this to all patients of the merged practice on a Tuesday evening and Saturday morning.

  1. Will there be changes made to the way I book appointments?

No. We are not currently anticipating any changes to the way you book appointments and you will therefore continue to be able to book these in the same way as you do now with your current practice i.e. via the telephone, at your surgery or via the internet.

Subject to approval of our merger plans, we expect to be able to move to a single telephone number for all of our sites. However, in the short-term, you should continue to ring your usual surgery to make an appointment and for any other queries you may have.

As now, we will also continue to contact all of our patients who require scheduled vaccinations, chronic disease reviews or routine screening e.g. cervical screening tests, etc.

  1. Will any service that is currently offered by my usual surgery be removed or stopped?

No. We do not anticipate services being removed or stopped. If anything, we anticipate that this merger will bring about a greater choice of services.

  1. How will you make sure there is no reduction in the quality of services that are provided?

The quality of our services will continue to remain our number 1 priority and will continue to be monitored regularly in the same way as they are now. We will continue to benchmark all of our services against both national and local targets including the Quality in Primary Care Standards. We will also continue to work with Harrow Clinical Commissioning Group to ensure that we are flexible in our response to meet our patient’s needs within local neighbourhoods.

  1. Will there be any changes to how I access the GP out of hours’ service?

No. In order to access a GP when the new practice is closed, you will still continue to telephone the NHS 111 service and they will either signpost you to the most appropriate service or arrange for you to access a GP.

  1. Will the current arrangements that I have in place for getting my medicines stay the same?

Yes.

  1. Will the intended merge affect any treatment or medication I am currently receiving either at my usual surgery or any hospital?

No. Any current treatments, medications or investigations will not be affected by our intentions to merge.

  1. Will I need to re-register to become a patient of the single GP Practice? What will happen to my health records?

No, you will not need to re-register and we also anticipate that you will remain registered with the same GP as you are now.

All of our patients will automatically be merged into a single GP Practice and your health records will reside within a single patient database. The NHS safeguards in relation to patient confidentiality of information will continue to remain in place throughout the transition.

  1. Will the single GP Practice be able to provide new services to patients?

One of the main reasons to merge and form a larger practice, is for us to be able to expand the services that we are able to provide locally. For example, we hope to be able to include access to see other healthcare professionals e.g. Pharmacists for medication reviews, Physician associates etc.

  1. How will the new arrangement benefit GPs and Nurses at the practice?

Our GPs, Nurses and Healthcare Support Workers will all have access to a wider pool of clinical knowledge and expertise to draw upon and we will have far greater opportunities to specialise in areas such as diabetes, care of the elderly, palliative care and urgent care access.

We also anticipate that the current level of administrative tasks that our clinical staff perform will be dramatically reduced, therefore allowing them more time to spend on responding to and delivering the clinical care our patients need.

We will also be able to better cover any planned or unplanned absences which we hope will alleviate the resulting pressures felt by remaining staff. In addition, we should also be able to reduce our reliance on expensive locum and bank staff.

We also anticipate that all of our staff will be provided with greater opportunities for enhanced training and career development.

  1. I have further questions I would like to ask and / or comments I would like to make. How do I do this?

Please click on this link which will take you to a short survey.  We are collating responses up until the 9th February 2021. Thank you.

https://www.surveymonkey.co.uk/r/NTP5Z2Z