We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect you right to complain to the Health Services Authority or the Health Board in Scotland or Northern Ireland. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to complain, please write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.