We are continually striving to improve our services. Any helpful suggestions that will assist us, may be given verbally, or put into writing and marked for the attention of our practice manager, Saththar Ghouse.
We welcome all comments on the services provided by the Practice.
We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
We’ll let the staff involved know and share the good practice across our teams.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Belmont Health Centre 020 8863 6863 or Long Elmes Surgery 020 8428 4249
Making a complaint
What if I am unhappy with the service?
We do try to provide you with the best service possible, but realise that on occasion you may feel this has not been achieved. So, if you have any problems relating to your care, these can be dealt with through our practice manager, who would be only too happy to discuss the matter.
Making a complaint
In the rare event, that you wish to make a formal complaint about the service that you have received, you can make it in writing, addressed to our Practice Manager, Saththar Ghouse. We will aim to acknowledge your complaint within 3 working days, and invite you to discuss the complaint and the plan the way forward.
Please note that you can now email the Practice with any complaints or suggestions to: jwbelmonthc@nhs.net
Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below
By post
NHS England
PO Box 16738
Redditch
B97 9PT
Electronically using their email address
Email
england.contactus@nhs.net
Please write ‘For the attention of the Complaints Manager’ in the subject line.
By telephone
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) We will take a note of your complaint and arrange for it to be passed to the Complaints Manager.
The Independent Complaints Advocacy Service (ICAS)
The Independent Complaints Advocacy Service (ICAS) can provide free impartial support when you are making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany you to a meeting. They may be contacted on 0300 330 5454 Textphone 0786 002 2939 or email: nhscomplaints@voiceability.org
The Health Service Ombudsman
Alternatively if you consider that the complaint has not been resolved to your satisfaction you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033. Their website is www.ombudsman.org.uk
Complaints about other local health services
If you have a comment or complaint about any other local health service, please contact your local CCG at BHHcomplaints@nhs.net or telephone 020 8966 1059, 020 8966 1065
