Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liabilty or compensation. We hope you will use it to allow us to look and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect you right to complain to the Health Services Authority or the Health Board in Scotland or Northern Ireland. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to complain, please write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

Save time and nominate your local pharmacy. Your Neighbourhood Professionals Commissioned Counselling Services
© Neighbourhood Direct Ltd 2017
Belmont Health Centre - Belmont Health Centre, 516 Kenton Lane Harrow, Middlesex, HA3 7LT
  • Telephone 020 8863 6863 / 0208 861 5663
Long Elmes Surgery (Branch) - Long Elmes Surgery, 252 Long Elmes, Harrow, Middlesex, HA3 6LF
  • Telephone 0208 428 4249
Practice Website supplied by Oldroyd Publishing Group
Save time and nominate your local pharmacy. Your Neighbourhood Professionals Commissioned Counselling Services
Back to top